Privacy Policy

Last updated: 6 October 2026

Royal Bakhour respects your privacy. This policy explains what personal information we collect when you visit our website, place an order, or contact us, and how we use and protect it.

Information we collect

Depending on how you use our store, we may collect:

• Your name, email address, phone number, and billing and delivery addresses.

• Order details, payment confirmation, and information about returns or customer service requests.

• Information you send us when you contact our team.

• Technical information such as your IP address, browser, device, and activity on our website, collected through cookies and similar technologies.

Payments are handled through our payment providers. We receive the information needed to confirm and manage your order; payment providers handle payment information according to their own privacy practices.

How we use your information

We use your information to process payments, deliver orders, answer questions, handle refunds, keep our store secure, and meet legal obligations. We may also use information about website activity to understand how customers use our store and to improve our products and advertising.

If you choose to receive marketing messages, we may send you news and offers. You can unsubscribe from marketing emails using the link in the email. We may still contact you about an order you placed.

Who we share information with

We share information when needed to operate the store, including with Shopify, payment providers, delivery partners, and companies that provide website, customer support, analytics, or advertising services. We may also disclose information when required by law or to protect our customers and business.

Our store is powered by Shopify. Shopify processes information to provide the store and its features. You can read more in the Shopify Consumer Privacy Policy.

Cookies and advertising

Our website may use cookies and similar technologies to keep the store working, remember preferences, measure website activity, and support advertising. You can manage cookies through your browser and any privacy choices displayed on our website. Disabling some cookies may affect how the store works.

How long we keep information

We keep personal information for as long as needed to fulfil orders, provide customer support, meet legal and accounting requirements, resolve disputes, and protect our business. We delete or anonymise information when we no longer need it, subject to applicable law.

Your privacy choices

Depending on applicable law, you may ask to access, correct, or delete your personal information, or make another request about how it is used. To make a request, email customercare@royalbakhour.com. We may need to confirm your identity before responding.

Children’s privacy

Our website is not intended for children. If you believe a child has provided us with personal information, please contact us so we can review the request.

International processing

Shopify and some of our service providers may process information outside the UAE. Where this happens, we take steps required by applicable law to protect the information.

Changes to this policy

We may update this policy when our practices or legal requirements change. The latest version and its update date will be posted on this page.

Contact us

For questions about this policy or your personal information, email customercare@royalbakhour.com.