Refund Policy

We take care in preparing every Royal Bakhour order and hope you enjoy your purchase.

If an item arrives damaged or faulty, or you receive an item different from what you ordered, please email customercare@royalbakhour.com. Include your order number, a brief description of the issue, and clear photos of the item and packaging. Please keep the item and packaging until we provide instructions.

We will review the issue and arrange a refund or another appropriate solution in line with applicable UAE consumer protection law. If we ask you to return an eligible item, we will provide instructions and cover the return delivery cost.

We are unable to accept returns or offer refunds for a change of mind, scent preference, or an item ordered by mistake, except where required by law.

Approved refunds will be made to the original payment method where possible. For cash-on-delivery orders, we will arrange a suitable refund method with you. Your bank or payment provider may need additional time to show the refund.

To request an order cancellation, please email us before the order is dispatched. We’ll do our best to help.